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Understand Your Rights on ph65com

This page covers the rules that govern your account, how we handle your personal data, and what applies when you use GCash, Maya, or InstaPay to fund your account.

Account TermsPrivacy and DataGCash, Maya, InstaPay RulesCookie PolicyContact Your Rights
ph65com Understand Your Rights on ph65com
REACH OUR POLICY TEAM

Contact Us About Legal Matters

If you need clarification on any part of our terms, want to request your personal data, or need to raise a policy concern, our support team handles those requests directly. You can reach us through live chat inside your account, by email at our support address, or by submitting a request through the in-app help centre. We respond to data and legal enquiries separately from general account queries so your request goes to the right person.

Team online

Live Chat

Open the chat icon inside your account dashboard. State that your query is a legal or data request and our team routes it to the policy desk directly.

Email Support

Send your data access or terms question to our support email address. Include your registered mobile number so we can locate your account without delay.

In-App Help Centre

Go to Account Settings, then Help, then Submit a Request. Choose the Legal and Privacy category so your ticket reaches the correct queue straightaway.

HOW WE HANDLE YOUR DATA

Security, Retention and Your Account Rights

Your account data is protected at the storage and transmission level, and we apply access controls so only authorised processes interact with your records. Below are the four areas that matter most to your privacy and account security on ph65com.

Data Retention

We keep transaction records — including GCash and InstaPay transfer logs — for the period required by applicable local law, then delete or anonymise them. You may request early deletion where law permits.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your last lobby view. You can manage or clear these in your browser or device settings at any time.

Account Security

Every login and withdrawal request on your account triggers an OTP sent to your registered mobile number. Do not share that code with anyone — our team will never ask for it via chat.

Requesting Changes

To correct your name, update your linked Maya wallet number, or request a copy of your stored data, contact us through live chat or email and verify your identity with your registered mobile OTP.

Common Questions About Our Terms and Policy

These are the questions we get most often about account terms, data rights and how our policies apply when you use your GCash, Maya, or InstaPay wallet with ph65com.

These terms apply to any person who registers and uses a ph65com account. Access is subject to local law and is available only to eligible players where permitted in their area.

We collect your name, mobile number, and the e-wallet identifier you use — GCash, Maya, or InstaPay — to verify your identity and process account transactions. We do not collect more than the account function requires.

Transaction records, including GCash and InstaPay transfer logs, are kept for the period required under applicable local law. After that period, records are deleted or anonymised. You may request details via live chat.

Yes. Send a request through live chat or email, confirm your identity using your registered mobile OTP, and we will provide the data we hold. Corrections can be requested the same way.

When you close your account, we retain only the records that local law requires us to keep. All other personal data is removed or anonymised within the timeframe set by that applicable law.

Any material change to our terms or privacy policy is sent to your registered mobile number before the change takes effect. Keep your contact detail current so you receive those notices without missing them.
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Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.