Reference

How ph65com Handles Your Personal Data

Your account details — your registration data, GCash or Maya wallet reference, and session activity — are collected only to run your ph65com account and keep your transactions accurate and secure.

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ph65com How ph65com Handles Your Personal Data
REACH OUR TEAM

Get in Touch About Your Data

You have the right to see what data we hold on your account, correct anything that is inaccurate, and ask us to delete records we no longer need to operate your account. All three requests go through our support team, and we verify your identity before making any changes to your file. We process data requests in line with applicable local regulations and confirm the outcome in writing — whether the action was completed or why it cannot be fulfilled at this time.

Team online

Live Chat

Open a live chat from your account dashboard to send a data access, correction, or deletion request. Our team handles privacy queries directly — no automated routing delays your data matter.

Email Support

Email our support address with your registered account number and the specific action you need — data access, correction, or deletion. We acknowledge receipt and respond within the timeframe required under applicable local data regulations.

Privacy Ticket

Log in, open Account Settings, and raise a ticket under Privacy and Data. We confirm receipt by return email and will not alter or delete any account data without first verifying your identity.

DATA SECURITY DETAILS

Security, Cookies, Retention, and Your Rights

Your account is protected by OTP verification on every unrecognized device login. If a new handset or IP address initiates a session, a confirmation code is required before access opens — so even if your credentials were exposed, a stranger cannot reach your wallet or transaction history without your phone. Transaction data forwarded to GCash, Maya, and InstaPay processors covers only the minimum needed to complete each transfer. The four points below cover cookies, retention, and payment data in full.

Account Security

OTP verification fires on every unrecognized device or IP login attempt. Your account wallet, transaction history, and personal details are locked behind that code — no session opens until the check passes.

Cookie Controls

Session cookies maintain your lobby state while you browse. Functional cookies store your last game position. You can manage or block both in your browser settings; this does not affect your account records.

Data Retention

Registration data and transaction logs are kept only for the period required under applicable local regulations. Once that window expires, we delete or anonymize the records — they are not retained indefinitely.

Payment Data Handling

Your GCash, Maya, or InstaPay wallet reference and transfer amount are forwarded only to the processor completing your transaction. We do not send your game history or browsing data to any payment partner.

Your Data Rights: Real Questions Answered

The questions below cover the data rights our account holders ask about most — how to access your personal file, what happens to your GCash or Maya wallet reference after a transaction, how long we store records, and how to request deletion. Each answer reflects how ph65com actually handles these requests. If your question is not listed here, raise it through live chat or the Account Settings privacy ticket and our team will respond.

We collect your name, contact number, email, and the GCash, Maya, or InstaPay wallet reference you link at registration. Session data — device type, IP address, and login timestamps — is also logged for security.

Yes. Log in, open Account Settings, and raise a data access request under Privacy and Data. We compile what we hold and deliver it to you within a reasonable response period.

Submit a deletion request through Account Settings, Privacy and Data, or contact our support team by email. We process it according to applicable local regulations and send written confirmation once deletion is complete.

Your wallet reference goes only to the processor completing your GCash, Maya, or InstaPay transaction. We do not pass it to advertisers, data brokers, or any third party not directly involved in your payment.

Transaction and account records are kept for the period required by applicable local regulations. Once that window closes, we delete or anonymize the data — we do not hold records beyond what the law requires.

We use session cookies to keep you logged in and functional cookies to store your last game position. Both can be adjusted or blocked in your browser settings without affecting your account access.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.